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Customer reviews
Rating
94.0 %
from 14037 reviews from verified customers
Rewiews by nationality:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Latest reviews:
S****** S*******
(1 booking)
Bulgaria
10.03.2023
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Стойчев,
Моля да ни предоставите малко повече информация за Вашия наем на имейл customer.service@toprentacar.bg , за да можем да Ви съдействаме. След проверка ще се свържем с Вас. Благодарим Ви!
Top Rent A Car
A*** K**
(1 booking)
Israel
07.03.2023
Service rating:
bad
Immobilizer had bad contacts on the mountain (Ski resort). I couldn't start the car to get back to the city. Whatsapp customer service was horrible and all the could offer was youtube videos and playing with the key on the dashboard. Had to take a taxi to Bansko with the remote to get it fixed. Wasted hours that should not be wasted on a brand new car.
Unrightfully overcharged 70 euros for car cleanness upon return, The car was given back with a reasonable use cleanness level (I have photos)
Very disappointing customer service, Very.
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Y**** K*****
(1 booking)
Israel
07.03.2023
Service rating:
bad
Hello, it's really wrong that there isn't something waiting for us to take the car, I have to scan the key and the documents on the table without anything there, it's really wrong!!, Yaniv Kadosh
Staff rating:
bad
Hello, it's really wrong that there isn't something waiting for us to take the car, I have to scan the key and the documents on the table without anything there, it's really wrong!!, Yaniv Kadosh
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Kadosh,
Thank You for Your feedback.
When you returned the car, our colleague was expecting You in the airport. Sometimes when two or more customers return their vehicles at the same time it can take several minutes to be served. We have a 24/7 customer service line that you can call any time of the day to be connected with our representative.
We apologize for this misunderstanding. We hope that despite this issue you enjoyed your rental and we look forward to seeing you again soon.
Kind regards
T**** L***
(1 booking)
Israel
01.02.2023
Service rating:
bad
We waited in line around half an hour to get the car. In addition, the service man that recieved the car 08:35 this morning was irritable and impolite. It felt as if he projects his anger on costumers. Other than these two issues everything was good. In my next visit I will try to rent a car at a different company.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Levy,
Thank you for taking your time on writing your review.
We know how important is for our clients to feel comfortable and to enjoy their trip therefore, it is very important for us to receive honest feedback in order to improve the quality of customer service.
We apologize that you had to wait longer than necessary to receive the car. Usually the process of picking the car up takes not more than 10 minutes.
Indeed, our office in Sofia is the most busiest of all our offices and sometimes our some of customers, who arrive at the same time have to wait for a while and it is something we are currently improving.
We are always trying to provide the best car rental service and the professionalism of our staff is very important part of achieving our purpose that is why we will take your signal to consideration and we will conduct a detailed review of how a colleague serves customers.
We really hope that this situation did not affect your trip too negatively and we hope to see you again and provide you with the level of service that each of our customers deserves.
We hope that you will have a good day!
Ina Hristova Idakieva
Bulgaria
Bulgaria
22.01.2023
Service rating:
bad
Колата влезе в авариен режим в 23:00 вечерта в гр. Етрополе! И единственото решение на “прекрасната ви фирма “ е да извикат рапатрак и да ме оставят заедно с екипа ми до най- близкия пункт! Наели сме ви колата за работа и трябваше да стигна до гр. Стара Загора иначе не мога да работя и никой не можа да ми даде адекватно решение!
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Тулуш,
Благодарим Ви, че изпозлвате нашите услуги!
Съжаляваме за причиненото неудобство, но при настъпването на техническият проблем Ви беше предложен пътна помощ, която да транспортира вас и автомобила до най-близкия ни офис. След това ние от Top Rent A Car щяхме да Ви предоставим заместващ автомобил във възможно най-кратък срок. Пътната помощ бе отказана от Вас, като сте заявили, че сте се справили с проблема. Ние от Top Rent A Car се стараем да предоставяме най-високото ниво на обслужване и се извиняваме за неприятната ситуация. Надяваме се отново да Ви видим като клиент!
С уважение,
Top Rent A Car
M**** B*******
(1 booking)
Israel
13.01.2023
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Bakhrakh,
Thank you for your rating.
We would be happy if you email us on customer.service@toprentacar.bg with more information about your rental. Your feedback will help us optimize the work of our offices.
Thank You in advance.
Kind regards 
B******* S******** G*****
(over 6 bookings)
Bulgaria
08.01.2023
Service rating:
bad
На идване, Не по моя вина закъсня самолета на Bulgaria air с 1,5 часа и издаването на багажа от ф-ма Swiss air с два часа! Заради това закъснение ми беше таксувана допълнителна такса за закъснение от 25,-€! На връщане, заради закъснение от 45 минути ми беше наложена такса от 22,-€! Общо повече такси на сума от 47,-€! За 2022 година съм ви ползвал услугите 5 пъти! Предишните години също! Служителите се извиняват с нови правила! Нула колантност за редовни клиенти! 47,-€ не ме заболяха, но може би Toprentacar загуби един редовен клиент!
Staff rating:
bad
.
.
.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Presiyan Lilyanov Lazarov
(1 booking)
Bulgaria
07.01.2023
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Уважаеми г-н Лазаров,
Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg.
След проверка ще се свържем с Вас. Благодарим Ви!
I*** A****** U*****
(over 6 bookings)
Bulgaria
27.12.2022
Service rating:
bad
Бях таксуван 150 евро за драскотини които от опит знам, че се оправят с около 50 лева.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Gary Vyacheslavovich Mochalov
(4-5 bookings)
Bulgaria
27.12.2022
Service rating:
bad
I have been charged 390,00 euro for small scratch!!! Svetoslav has a picture of scratch. Would you please investigate this? I consider that amount of money to be too much.
Thanks you.
Staff rating:
average
I have been charged 390,00 euro for small scratch!!! Svetoslav has a picture of scratch. Would you please investigate this? I consider that amount of money to be too much.
Thanks you.
I have been charged 390,00 euro for small scratch!!! Svetoslav has a picture of scratch. Would you please investigate this? I consider that amount of money to be too much. Thanks you.
I have been charged 390,00 euro for small scratch!!! Svetoslav has a picture of scratch. Would you please investigate this? I consider that amount of money to be too much. Thanks you.
Time to pick-up/drop-off:
good
Car rating:
good
I have been charged 390,00 euro for small scratch!!! Svetoslav has a picture of scratch. Would you please investigate this? I consider that amount of money to be too much.
Thanks you.
Would you recommend us:
yes
no
