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Customer reviews
Rating
94.0 %
from 14037 reviews from verified customers
Rewiews by nationality:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Latest reviews:
A** L***
(over 6 bookings)
Israel
21.05.2018
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Nadejda Vodenitcharova
(1 booking)
Bulgaria
21.05.2018
Service rating:
bad
Zdraveite, vinagi sam bila dovolna ot vaschite uslugi, no tozi pat NE!
Biah porachala kolata na adres za 9 chasa sutrinta, biah ugovorila da prevejdam na chujdenzi poseschenia na manastiri, jiveia v Belgia i chesto prevejdam na belgiiski grupi. Kolata pristigna v 10h05 min!!! Zvaniah niakolko pati na vaschata zentrala, otgovora im besche che niamat vrazka sas slujitelia, okaza se che niamal slujeben GSM ! Vsichki danbni biah popalnila predvaritelno za da moje da tragna nai-barzo, okaza se che toi pristigna s nepopalnen fopmuliar , koeto otne vreme do 10h30 !!!!
Biah tolkova iznervena ot tova che sam zakasniala za angajimenta che poiskah na slujitelia vi da dobavia edna zastrahovka, toi ne besche podgotven, ne znaesche zeni i uslivia, vidiah che tova schte me zabavi oschte poveche i se otkazah. Mejduvremenno se obadih na negovia nachalnik, izkazah nezadovolstvoto si i mu obiasnih che pri tezi obstoiatelstva ne bi triabvalo da platia dostavkata na kolata do adresa, tova be spazeno pri vraschtaneto na kolata.
Az zagubih edin ot angajimentite za denia, zagubih moje bi i doverie , zagubih pari. Pri podobna situazia v Belgia s kola naeta ot EUROPCAR ( imasche tehnocheski problem) firmata mi napravi "targovski jest" , anulira zialoto plaschtane, za da me zapazi kato klient i imah dori izvinitelen mail., pri vas G-n Dochev mi obiasni che pri sledvaschto naemane schte mi dade izgodni uslivia. Vaprosat e obache : Schte smeia li da naemam vascha kola kogato se kasae za profesionalen angajiment ?
Staff rating:
bad
zia
Time to pick-up/drop-off:
average
Car rating:
excellent
do sega go praveh, no veche schte razkazvam na vsichki za nepriatnoto prejiviavane
Would you recommend us:
yes
no
Krasen Vidinov Atanasov
Bulgaria
Bulgaria
21.05.2018
Service rating:
excellent
Автомобил в отлично състояние, много удобен и практичен. Удоволствие е да го наемеш . Следващият път го искам. Благодаря.
Staff rating:
excellent
На върховно ниво!
На върховно ниво
На върховно ниво
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Наемете си Toyota Yaris Hibrid!
Would you recommend us:
yes
no
Angel Ganchev Radoslavov
(over 6 bookings)
Bulgaria
21.05.2018
Service rating:
excellent
Много съм доволен от получената услуга и от отношението на всеки служител, с който общувах. Цената бе справедлива, товарният бус бе в отлично състояние, чист, технически изправен. Пак бих се обърнал към вас за наем на автомобил. Благодаря!
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Marwan Saad Naaman
England
England
21.05.2018
Service rating:
excellent
Excellent service upon pick up and return.. Two extremely caring and helpful individuals
Staff rating:
excellent
Great manners and very helful
Very professional and caring
Very professional and caring
Time to pick-up/drop-off:
good
Car rating:
good
Great bunch.. Extremely helpful and informative.. I suggest you contact the branch if you purchase via a third party.. Some aspects of the rental I was informed about from the staff (paperwork when crossing borders)
Would you recommend us:
yes
no
Pavel Mihaylov Mihaylov
(1 booking)
Bulgaria
21.05.2018
Service rating:
average
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
V***** A******** H*********
Bulgaria
Bulgaria
20.05.2018
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
S***** S********
Bulgaria
Bulgaria
20.05.2018
Service rating:
excellent
Extra
Staff rating:
excellent
Odlično
Odlično
Odlično
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Jivko Jekov
(1 booking)
Germany
19.05.2018
Service rating:
excellent
War schon mehrmals Kunde bei dieser Gesellschaft. Immer zufrieden und weiter zu empfehlen.
Staff rating:
excellent
Man kriegt immer eine freundliche und fachmännische Bedienung.
Nette junge Dame. Danke!
Nette junge Dame. Danke!
Time to pick-up/drop-off:
excellent
Car rating:
good
Qualität und gutes Preis-Leistungs-Verhältnis.
Would you recommend us:
yes
no
Keith Fawcett
England
England
19.05.2018
Service rating:
bad
Not a good experience overall. The car was mechanically sound, in the class we had ordered and clean. The very big drawback, given that the temp in Bulgaria was between 25°c and 30°c, was that the AC didn't work. It was like driving around in a greenhouse, and given that we travelled hundreds of miles in the week was very sticky, unpleasant and uncomfortable. On returning the car we asked why it had been released to us without being properly checked. Surely it is simplicity itself to run the engine for a couple of minutes when it is being cleaned from the previous hire to check that the AC was working (what else may not have been checked?). We were met with the response that we should have returned for it to be changed or called or phoned one of their branches to have it swapped. To which we repeated that it hadn't been prepared properly. We then had a few minutes of this circular conversation during which we added that it should not have been beholding on us break into our tight holiday schedule to do that, it should have been right in the first place. Eventually our point was conceded and the customer rep agreed that they were at fault. He said he would bring to the attention of customer services who would contact me by email.
Staff rating:
excellent
Professional, courteous and got us on our way as quickly as possible as we mentioned that we had a long journey.
Can't mark Nedyalko as I was busy raising the issue of the AC with one of the other customer reps but from my short contact with him he was professional and courteous.
Can't mark Nedyalko as I was busy raising the issue of the AC with one of the other customer reps but from my short contact with him he was professional and courteous.
Time to pick-up/drop-off:
average
Car rating:
bad
Overall car score. At the risk of repeating myself, if the AC had worked as it should have the score would have been at least 2 marks higher, it was that important to us. I will mark the final question 'recommend' on the basis that the AC issue does not arise again on any vehicle on the future.
Would you recommend us:
yes
no
