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Customer reviews
Rating
94.3 %
from 22178 reviews from verified customers
Rewiews by nationality:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Latest reviews:
Shimon Shay Ben Shushan
(4-5 bookings)
Israel
12.02.2023
Service rating:
good
On the day we took the car, the service in the parking lot was not so nice, he didn't want to explain to the GPS.
Staff rating:
excellent
This person is very good
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Alexey Melenteev
(over 6 bookings)
Israel
12.02.2023
Service rating:
excellent
Все объяснил в доступной форме
Staff rating:
good
При возврате никого не было на стойке
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
K******* M******* M*******
(4-5 bookings)
Bulgaria
12.02.2023
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
R**** S***** M*****
(4-5 bookings)
Israel
12.02.2023
Service rating:
very bad
We are already 5 years renting in your company.
We back and your service man request 300 ero because we passed for 1 hour to greec.
No body inform us that we cant .we assumded its union.
Nothing happen to the car and he inssist that we will get punish of 300 ero.
If somone woarn us i understand but no one warn us so why we need to be punished.
Staff rating:
very bad
Did not explained us all the forbitten.
Like that if we need to cross to greece thier is procedure
We dont need to be punish on thomthing That no one from the top car stuff did not warn us inform us
We dont need to be punish on thomthing That no one from the top car stuff did not warn us inform us
Time to pick-up/drop-off:
excellent
Car rating:
very bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Matycz,
We are very surprised by your feedback, as you state that this is not the first time you use the services of our company and, like no one else, you know that we do not allow unregulated border crossings to other countries with our cars.
At the beginning of this rental, as in the past, our colleagues always notify our customers of their rights, including where customers can use the car. These conditions have been explained to you. They are also described on our website, in your voucher and in the rental agreement that you signed both on the front and on the back.
We are sorry to hear that you were disappointed, we understand that dealing with unexpected expenses is never pleasant.
We respect all of our customers and we really appreciate our company's loyal customers, but we have clear rules that we follow and we expect our customers to follow them too.
We remain available for further assistance on customer.service@toprentacar.bg
Kind regards
Milen Nikolaev Georgiev
(4-5 bookings)
Bulgaria
12.02.2023
Service rating:
excellent
Здравейте, за втори път взимам кола от Toprentacar и съм изключително доволен. Колата беше страхотна. Изключително любезен персонал както в София, така и във Варна. Със сигурност бих използвал вашите услуги за в бъдеще.
Поздрави на целият екип.
Магистър инженер Милен Георгиев
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Valeri Petrov Mladenov
(2-3 bookings)
Austria
12.02.2023
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
R**** H*****
(1 booking)
Israel
12.02.2023
Service rating:
excellent
Powerful car. lots of space and very comfortable.
Staff rating:
excellent
Very nice guy. gave us a lot of tips about our stay. Wish there were more people like him
Excellent service, He Did his job very fast so that we could go to our flight.
Excellent service, He Did his job very fast so that we could go to our flight.
Time to pick-up/drop-off:
average
Car rating:
excellent
The car is not available at the airport and makes us stay 2 hours at the airport and not only 15-20 min as we had at the main office.
Would you recommend us:
yes
no
Kanat Nyssambay
(over 6 bookings)
Bulgaria
12.02.2023
Service rating:
very bad
From 8th of January I rented a car (B7326TM) for a long period until February 12, 2023. The Service warning lamp fixed and service spanner flashing “The servicing interval has been exceeded more 2000 kilometers”. According to the PEUGEOT handbook it means that - The vehicle must be serviced as soon as possible.
I immediately have notified your employee that there is a problem with the car, but he replied that this is not a problem and the car is in perfect condition. In this regard, the entire period of renting a car, I was in a stressful and uncomfortable state. You and I know perfectly well that this problem could be solved in 5 minutes by resetting this error or by replacing the vehicle. But unfortunately you were indifferent. I repeatedly and immediately came at your request to extend the deposit, but my requests for a solution to the problem were ignored. It is a pity that you treat your regular customers with indifference after renting a car.
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Nyssambay,
Thank You for your feedback.
We are very sorry to read such reviews, especially from our regular customers.
Apologize, that we couldn't exceed your expectations this time. But we want to assure you that this car, like all that you have previously rented from our company, always undergoes a preliminary check by colleagues from our car-fleet and the mechanics determine if the light is a computer error or that the car can be driven up to a certain kilometer. We would never put your life at risk and we always make sure in advance about the condition in which we provide cars to our customers.
We're sorry if this added stress to your trip. We will be glad to see you again, because you are our regular customer and we are sure that next time we will exceed your expectations!
We wish you a successful day!
S******* G****** S*****
(1 booking)
Bulgaria
12.02.2023
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Aleksandar Peevski
(over 6 bookings)
Bulgaria
11.02.2023
Service rating:
excellent
Абсолютно доволен съм! Изключителен избор на коли, който са нови! Безупречна и лесна резервация, много добронамерен, любезен и усмихнат персонал - винаги насреща да те изслуша и да ти помогне по най - добрия начин! Единствената забележка която ще отправя е неудобството от вземане на вторият депозит ако си наел колата за по - дълъг период от двадесет и пет дни. Казвам го защото аз съм от северна България и нямам достъп до ваш офис и трябваше на двадесет и петия ден специално да пътувам до София с колата за да ми бъде направен втория депозит.
Staff rating:
excellent
Изключително любезен и бърз в своята работа!
Изключително любезен и бърз в своята работа!
Изключително любезен и бърз в своята работа!
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
