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Customer reviews
Rating
94.3 %
from 22178 reviews from verified customers
Rewiews by nationality:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Latest reviews:
M****** L********
(over 6 bookings)
United States
26.05.2022
Service rating:
excellent
best car rental service in Burgas
Staff rating:
excellent
very friendly
someone bumped me in a parking lot but I had full insurance and it was all settled professionally and free of charge.
someone bumped me in a parking lot but I had full insurance and it was all settled professionally and free of charge.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
G***** T****** Y*******
(4-5 bookings)
Bulgaria
26.05.2022
Service rating:
good
Risponsive and reliable services, clean new cars. The que on the airport when picking up the cars could be avoided.
Staff rating:
average
Polite young man, quicker service will be more appreciated.
Polite and friendly
Polite and friendly
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Matitiahu Meller
(over 6 bookings)
Israel
25.05.2022
Service rating:
good
Staff rating:
good
problem solving man
Time to pick-up/drop-off:
excellent
Car rating:
average
it has 3 fault
- gas tank
- tire pressure sensor
- road lights
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Meller,
Thank you for making us aware of the problems your rented car had. We passed your information to our relevant technical team. Please in the future if you are experiencing problems with your car let us know as soon as possible by email or phone and we will do our best to fix them quickly and efficiently. 
L** A***** A V** A*****
(1 booking)
Belgium
25.05.2022
Service rating:
bad
Very new and clean car, but not at all satifsfied about pick-up and drop-off (see below).
Staff rating:
very bad
Tried to sell us an extra insurance (but we had one all-in insurance) and the formula of drop-off with empty tank (an expensive one...). Let us sign papers without giving us the time to read everything carefully.
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
V**** R********* P**********
(4-5 bookings)
Bulgaria
24.05.2022
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Loukas Stavrinou
(1 booking)
Cyprus
24.05.2022
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Valentin Petrov Laurent
(over 6 bookings)
France
24.05.2022
Service rating:
excellent
Всичко е бвзупрвчно!
Staff rating:
excellent
Всичко е Отлично! До скоро!
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Петров,
Благодарим Ви за попълването на анкетата за оценката на услугите ни на нашия уеб-сайт!
Радваме се, че сте останали доволни от предоставената услуга и че сме успели да се бъдем безупречни.
Ще се радваме да Ви видим отново!
A***** K** A******
(over 6 bookings)
Bulgaria
24.05.2022
Service rating:
very bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer,
We are sorry to hear that you were not pleased with your rent with us. You can share your experience with our Customer service department on the following email: customer.service@toprentacar.bg and we will be happy to help.
P**** T*******
(over 6 bookings)
Bulgaria
23.05.2022
Service rating:
excellent
Всеки път ми давате нова кола.голям кеф
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте,
Благодарим Ви за оставения отзив. Винаги се стараем да осигурим възможно най-новите и отлично екипирани автомобили за нашите клиенти. Моля да споделите Вашите забележки относно процеса на наемане и предоставения автомобил за да можем да подобрим предоставената услуга. Можете да се свържете с нас на следния имейл: customer.service@toprentacar.bg. Желаем Ви хубав ден!
Arye Vaknin
(1 booking)
Israel
23.05.2022
Service rating:
very bad
hello
we have renterd a car from you in Bulgaria/sophia between the dates 18/05-22-05
When we came to pick up the vehicle from the rental company we met there it Mr miroslav we were warmly received by him. miroslav showed us the defects on a a piece of paper but did not show it physically on the vehicle, then I checked around the vehicle and not under the vehicle because it is not possible to inspect the vehicle below at the time of delivery. During the rental days we drove only on paved roads and therefore such damage at the bottom of the vehicle cannot be . When returning the vehicle we turned to Svetoslav who was impatient with us from the first moment he immediately opened the flashlight of his phone and went straghit to one place in the car it looked like he knew where to go and planned the whole scam. Svetoslav told us to park the car in the company parking lot in reverse and he stood on the driver's side and not on the side he saw the scratch he claimed while driving he saw the scratch and it is not possible because he was standing on the other side. Svetoslav insisted we need to pay 230 euros. We left the rental car company with a very bad notice and we felt that he cheated us and he was not honest with us and from the begining even without seeing the car he wanted to charge us money we feel like that was a scam it looks like that Mr Miroslav didn’t Felt comfortable with that situation because he saw what Svetoslav did to us and he was so embaressed he went away
It is important to know that we travel all over the world and rent cars in every destination and we have never encountered such an accusation and such a form of contempt.
* As a technical person the front of the vehicle is lower than the point of scratch so how can the front of the vehicle not be damaged?
Waiting for your respond ASAP
Staff rating:
bad
He was polite but when we returen the car he ignored us and didnt help us
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
Time to pick-up/drop-off:
bad
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Vaknin,
Thank you for using our services. We will investigate your case and all the relevant documents connected to it and get back you. If you would like to share more details about your experience with us you can do so with our Customer service department on the following email: customer.service@toprentacar.bg.
Wish you all the best! 
